Privacy Policy

Last Updated: January 27, 2026

1. Who We Are

ZABConnect is a product brand operated by HodoLabs Technologies Pvt. Ltd. (“HodoLabs”, “we”, “our”, “us”), a company incorporated under the laws of India.

HodoLabs Technologies Pvt. Ltd. is the sole legal entity responsible for the collection and processing of personal data in connection with ZABConnect services.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

• Visit our website
• Submit a service request
• Use services offered under the ZABConnect brand

This policy does not apply to third-party websites or services not controlled by HodoLabs.

3. Legal Compliance

This Privacy Policy is intended to comply with applicable data protection laws, including:

• Digital Personal Data Protection Act, 2023 (India)
• General Data Protection Regulation (EU)
• California Consumer Privacy Act / CPRA (USA)

4. Personal Data We Collect

Data You Provide

• Identity details (name, date of birth, passport, PAN)
• Contact details (email, phone number, address, country)
• Financial or compliance information, where required
• Service-specific information necessary to fulfill your request

Aadhaar Notice: Aadhaar is never mandatory. Where legally permitted, it is collected only on a voluntary basis, with explicit consent and alternative identification options available.

Data Collected Automatically

• IP address and device information
• Browser and usage data
• Cookies and similar technologies

5. How We Use Personal Data

• Providing and managing services
• Verification, fraud prevention, and security
• Legal and regulatory compliance
• Customer communication and support
• Internal analytics and service improvement
• Marketing communications, only where explicit consent is provided

6. Legal Basis for Processing (GDPR)

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests that do not override individual rights

7. Data Sharing

We do not sell personal data.

• Trusted service providers under contractual safeguards
• Government or regulatory authorities where legally required
• Third parties with your explicit consent

8. International Data Transfers

Personal data may be processed in India or other jurisdictions, subject to appropriate legal safeguards.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data. No system can guarantee absolute security.

10. Data Retention

Personal data is retained only for as long as necessary to meet legal, contractual, or operational requirements, including statutory retention periods (up to 7 years where required).

11. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, and seek grievance redressal.

Requests may be sent to privacy@zabconnect.com.

12. Cookies

Non-essential cookies are used only after obtaining explicit consent through a cookie management mechanism.

13. Children’s Privacy

Our services are not intended for individuals under 18 years of age. Any such data identified will be deleted promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated as required by law.

15. Contact & Grievance Redressal

HodoLabs Technologies Pvt. Ltd.
(Operating ZABConnect as a product brand)

Email: privacy@zabconnect.com
Grievance Officer: grievance@zabconnect.com